So whether you’re craving a relaxing, secluded couples villa holiday by the beach or a family holiday … While Villa Plus was refunding passengers who bought a package (a booking with flights included), it told Which? Villa Plus is unable to intervene in such circumstances. ( Please refer to our Booking Conditions, clause 13 ). Masks or face covers MUST be worn. Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. No coastline in Europe is private and it may be possible for the general public to access and walk along some coastlines including those that may be adjacent or close to our villas. Video film downloads will not be available. Our Villa Representatives will also be able to suggest showering facilities or hotel rooms where available, but these must be paid for by the client locally. The Italy visa application centre is on 0871 376 0023 and the telephone number for consular section of Cyprus High Commission is 0207 629 5350. The Portuguese Tourist Office is located at 11 Belgrave Square, London, SW1X 8PP. If you are hiring a car you will need to obtain a ‘check code’ from the DVLA no more than 21 days before picking up your car. Like the UK, in Cyprus you drive on the left hand side. With the exception of Cyprus (where UK plugs can be used), the Electricity supply in the villas is 220 AC with continental twin plugs. Failure to comply with the regulations, could incur fines in the region of €100.00 in Spain and €135.00 in France. Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Please note that most major Insurers, including ANY new policy that you purchase through Villa Plus, have suspended new policies offering travel disruption cover due to Coronavirus (COVID-19/SARS) & related viral illnesses with immediate effect, from 14th March 2020. Most airports will give details of new precautions in their FAQ website information pages. 6 or more bedrooms - £1800 Medical services – GP’s / Hospitals / Pharmacies – in the majority of countries, only 2 persons per consultation ( or 1 adult with 1 child ) will be permitted. Our … Should you miss a flight already booked with Villa Plus, we will endeavour to make alternative arrangements to fly you to your destination and any extra charges must first be paid to Villa Plus. recently reported holiday cottage companies including Hoseasons and Cottages.com to the CMA, Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021. Shops, banks, bars, restaurants, roads and other facilities may be closed. to revise its policy. Use the alarm when you leave the villa. You may be asked to provide your contact details to comply with contact tracing regulations. The times of hours may vary, as may the number of hours worked. Additionally, high salt content in the sea air and a prevailing off shore wind can act as a catalyst in the oxidisation process, particularly on some island resorts such as Menorca and Lanzarote, which can very quickly tarnish the appearance of external metal work. Cots, high chairs and Z-beds carry a charge of £30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot. But after speaking to a Villa Plus staff member, she felt reassured she would be entitled to a full refund if her family couldn’t travel, so she paid the remaining balance. Some units work on a timer or on a break switch that will turn the unit off if a window or door is opened. Their duties are to make the beds, clean the floors and bathrooms and to do a limited amount of light cleaning. Which? We have installed WIFI in the majority of our villas. It can be redeemed against villa accommodation only. Manage your booking, View your itinerary, Book car hire or private transfers, Access your travel documents 14 days prior to departure. Local attitudes to animals/pets differ to the UK. Your safety is our priority COVID-19 update Restarting Tourism in Maldives We are Ready! It has however promised refunds to all customers with bookings departing up to 28 June. Please note that from 8 June 2015 the paper part of UK driving licences has been abolished. You can request to change your booking, subject to availability, fees may be applicable. Ella Stewart was due to stay in Menorca with Villa Plus for two weeks from 6 June at a cost of £4,805. Always carry a mask or face cover with you. You will then be able to either accept the alternative car hire element of your booking or decline and make your own car hire arrangements. Remember - from the 24th July 2020, it is compulsory to wear masks in enclosed areas within the UK: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own Please ensure you pack hand sanitiser and sufficient masks or face covers & gloves for your party, which will be required in public places & on public transport both in the UK and overseas ( In the UK, children under the age of 11 may be exempt, as may some travellers with disabilities, asthma, specific medical respiratory conditions or cognitive impairments .) Photographers may also be present on your arrival day taking the latest website images of the villa and/or its grounds or surrounding area and we kindly ask for your co-operation during their visit. Tel: 020 7486 8077. Pool cleaning is typically carried out very early morning and we ask that you allow the pool technician to finish fully servicing the pool before using the pool, garden or terraced areas. Before booking your baggage requirements, please review your preferred airline’s website to check if they have any restrictions on cabin and / or hold baggage. Fun Island Resort will open for guests on 1st March 2021. Aston Villa have confirmed their FA Cup third-round tie against Liverpool will go ahead tonight despite a large number of their players and staff testing positive for coronavirus.. the router may be located in a bedroom. They are there to help you and to try to make your holiday as enjoyable as possible. The vast majority of residential villas are fitted with a traditional sized water tank of 150L capacity, so once the hot water supply has been used up, there will be some delay whilst the water tank refills. If you have a pre-booked a welcome visit, we will contact you in advance to arrange this, as it is likely to be held via skype or an alternative App service, If you experience maintenance or appliance issues, please call our local experts or Villa Co-ordinator, who will arrange to attend the property with a technician at a mutually convenient time. Please use the safe provided to store all valuables, including passports and travel documents. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. Tel 0208 563 7979 E-Mail info@croatia-london.co.uk, The French Tourist Office is located at Lincoln House, 300 High Holborn, London WC1V 7JH. The villas are not naturally suited to poor weather conditions which may result in temporary water ingress into the villa, water marks appearing on ceilings or walls or dampness. Finally, please remember that should anything go wrong with your villa it must be reported to our local Villa Representatives as soon as possible. Tel: 0207 495 9300. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements. If it transpires that the ‘on request’ car hire group is not available it will NOT be possible to then cancel the other elements of your CONFIRMED Villa Plus Holiday arrangements without incurring our published cancellation charges. For any accidental damage that exceeds the values set out above, we reserve the right to invoice you for immediate payment. Many villas are decorated and furnished in different styles according to owner's tastes and the furniture will sometimes vary from the brochure or website pictures. Visit our website at www.villaplus.com , which will greatly assist in increasing your choice of villas without necessarily increasing the price. The methods of doing this vary between different resorts and villas and are a combination of Digital Satellite or Cable; offering either Limited Sky, Freeview and Freesat packages. Please check your villa description on the Villa Plus website under 'Villa facilities' to see if your chosen villa can have a child gate fitted, at the time of booking. Children will need their own card, so should be declared as Dependants when Adults apply for their cards and these will be sent separately for each child. We asked Villa Plus why it didn’t appear to be following CMA guidelines. Aston Villa can confirm that the Club has closed its Bodymoor Heath training ground after a significant Coronavirus outbreak. This is where you can usually walk to some restaurants, a mini-market, and the beach within 20 minutes and where a car will enhance your resort experience. It should be noted that we cannot offer a service which would be comparable to what is widely available in the UK. Some countries will also require you to provide the following information: contact information and any history of exposure to COVID-19. Tel: 0207 061 6631 Website: https://uk.france.fr, The Italian State Tourist Office is located at 1 Princess St. Mayfair, London W1B 2AY Tel: 0207 408 1254 Website: www.Italia.it. Due to certain circumstances such as, but not limited to, changes in Satellite orbit, atmospherics, weather conditions, location of villa we cannot always guarantee access to all the channels all of the time. This is worth considering when making comparisons with other companies' child reductions. Holiday Island Resort will remain closed until late this year, as the property is now undergoing major … If you have a disability and need specific answers to specific questions, we must be pre-advised of this in writing. The agreement that you must sign will specify that you are responsible for certain failures/damage on the vehicle including (but not limited to) windscreen, tyres, wheels, sump, clutch and the underside of the vehicle. We will always try our best to rectify any problems reported to us as soon as possible. This will be added to your confirmation invoice and is payable with your holiday balance. A small number of dishwasher tablets will be provided and we ask that you purchase more should you use the dishwasher. Where can I go on holiday in Europe without entry restrictions and quarantine measures? We wish to make it clear that we do not rent five star or luxuriously furnished villas. Coronavirus update Welcome to My Villa Plus. Ella wasn’t the only customer to be hit by this policy U-turn. If you would like to share a villa on holiday with another household, this is allowed. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. Book With Confidence. Your travel pack will be e-mailed to you approximately 14 days prior to departure. that while it was initially refunding packages and villa-only bookings, ‘due to local restrictions being lifted in certain destinations, this means that villa-only (non Atol-protected) customers are unfortunately no longer eligible for a refund as we are allowed to open up their villa for them.’ And it told customers who are unable to travel due to government restrictions that the villa ‘is available for your use’. Online and phone payments made by credit (Visa or MasterCard) or debit cards – No charge. The COVID-19 pandemic has presented many challenges to the UK travel industry as well as many other sectors. believed Villa Plus was not acting in line with CMA guidelines to treat customers fairly over refunds, so we reported the company to the regulator. Villa Plus previously ignored a request from Which? The voucher is valid for 3 years from the date of issue. Hot water supply will also be dependent on simultaneous water usage, such as washing machines, dishwasher, showers etc. If you pay a deposit on a villa only and cannot travel you will not get a refund. The maid will usually visit up to twice per week (including your arrival day) unless stated otherwise. It is important that you check the details of your car rental (particularly the drivers' names and booking dates) are correct prior to confirming the booking as it is subject to the specific Terms and Conditions of the Third Party Supplier which may differ from Villa Plus. Make sure your rental booking covers sufficient hours to avoid these charges – you may wish to consider booking an extra day at the end of your stay if your homeward flight is significantly later than your arrival in resort. We still count children in your party size thereby reducing the cost for each member of your party and ensuring that there are no under occupancy charges. Our villas may not be ideally suited for clients with disabilities although some are more suitable than others. Specific limitations are detailed below. She was told to claim the money back through her travel insurance and in order to do so, would have to cancel her booking. We can only provide general information about this. Between 08:00 – 10:00 some stores may only permit elderly or vulnerable customers. Most air conditioning has some form of management system. We reserve the right to substitute any vehicle for a similar or superior group if the booked vehicle is not available at the time of collection. Conditions, as set out under the individual destination car hire pages relating to the eligible age of drivers, will apply. Before its announcement on 13 June, Villa Plus also told Which? Initially, Villa Plus was refunding both villa-only and package holiday customers, but on 22 May it announced it was only refunding package holiday bookings. Flights that you have booked independently must be re-arranged directly with your airline. The UK is in a transition period under Brexit, during which UK registered EHIC cards will remain valid until the 31st December 2020. Travel, More of your questions answered: coronavirus travel advice Q&A. It is not always essential to hire a car with our villas, but it is a great asset. Villas advertised with greater seclusion, does not mean they are totally private but they simply have more overall seclusion than most villas. Back in March, Ella was worried about the evolving coronavirus situation. Villa Plus is a Member of the Association of British Travel Agents (ABTA). Rental companies in different locations may have different makes and models available and we cannot guarantee a specific vehicle will be provided. Sensible precautions should always be taken. Our private villas are hand-selected and curated with more complimentary features including an in-resort team, air-conditioning and WiFi. that since villa-only customers have chosen not to ‘utilise the benefit of Atol protection with a flight-inclusive package holiday,’ a cash refund wasn’t ‘appropriate’. 25% of the villa only cost will be required as a deposit at the time of booking unless within 12 weeks of departure when full payment is required. If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more. Portugal, Spain, Greece, France, Italy, Cyprus and Croatia are no different to most southern countries when it comes to occasional problems with unwanted bug intrusions, for example, ants, mosquitoes, cockroaches and other insects. 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