Great experience and my items came in 15 min! Seeing the reviews I now get that this is a total scam. Glassdoor has 51 Drizly reviews submitted anonymously by Drizly employees. We're proud of the 4 incredible women on our leadership team! It has been … Best Cities for Jobs 2020 ... employer keeps tips. Customer service here is zero. A free inside look at company reviews and salaries posted anonymously by employees. However, Drizly will offer you a refund on the alcohol, but not on the tip for the driver … However they had 4 days to contact ME and offer a substitution. Is Minibar Delivery Worth It? Placed an order and it was immediately cancelled. Today is Monday and although I have an Order #, I am still awaiting my email confirmation, as is the recipient. Get the app. Bill Simon also helped launch Smirnoff Ice for Diageo 'This is very much us versus Amazon,' Drizly CEO Rellas says Alcohol e-commerce platform Drizly has signed up the former head of Wal-Mart Stores Inc.'s U.S. unit as it competes against Amazon.com Inc. for dominance in the online drinks market. This is simply not the case. Delivery drivers are hired directly through the liquor retailers in your area. What a fiasco. It has now been over a week later since my reply. I was nervous because of all these bad reviews but my experience was great! Thank you! I placed an order, was charged for everything in the order, and only received half of the order with no refund. After over an hour of waiting, I received a message stating my delivery had arrived. I called the liquor store and they said no one had come to pick it up, and they were, thankfully, very accommodating. Cheers! Shop Drizly for the widest selection of beer, wine and spirits online. I live doing deliveries and will tough it out with optimism, but am not expecting much. Pros The onboarding experience at Drizly has been fantastic. Instead of hiring their delivery drivers ala Doordash and the like, they act as a sort of middle man between local alcohol shops in your area. My timely business gift was never delivered. "silicon valley cashing in again while the drones get shafted". Have the best day. | Read 41-60 Reviews out of 493 New On … I've written the "support" email 5-6 times but that just disappears and you never get a response. RUNNNNN. DO NOT USE this service. Learn how to enable cookies. Read employee reviews and ratings on Glassdoor to decide if Drizly is right for you. If you know a store that uses Drizly in your location, we suggest reaching out to … Sept 2017 - Bill Simon joins the Drizly board. Minibar delivery is … Delivery areas are much too large - sometimes 45 minutes each way with traffic. We are thrilled that you had a great experience! When asked who that person was..no answer. I placed an order the other night for around $50 leaving very specific instructions indicating the exact building number, layout of location and the color of my door. We are incredibly sorry about this inconvenience on your order. There are currently no benefit reviews for this company. I haven't heard back from the customer support team since the one email, and there doesn't seem to be a phone support line (which, as a separate point, is crazy to me). Cheers! anyways, look around outside for your order" -it is illegal to give alcohol to someone without checking their ID, and they should have only delivered the order to the person who ordered it??? A free inside look at company reviews and salaries posted anonymously by employees. I was charged for my order. NOT ACCEPTABLE!! 2 + hours without order. About Drizly Drizly is a new mobile lifestyle application that helps customers arrange fast, responsible door-to-door delivery service for beer, wine, and liquor, provided that the user is of legal age. drivers stepping all over each other trying to get an extra delivery. At 8:35 pm I received a text stating Drizly was on the way with my order. Are you sure you want to remove this review from being featured for targeted profile? They did not.2. The Drizly App's mobile application is available for iOS and Android devices. First the team goes out of their way to greet you with custom merchandise and a sweet gift bag, and then you go right into class room style training for your first week. Canceled the order demanded a refund. I sent Drizly an email one hour after purchase and after my card was charged the fee, plus delivery fee, tip, and also a separate $1.99 fee by Drizly, but still no response. I also requested my order be hand delivered. Your experience can help others make better choices. are under the impression that the driver is getting the tip. Drizly is offered in more cities, and even Canada, while Minibar is working on serving more areas. The mailbox was full which made me think it wasn’t an actual business. I had to order something from another service and I'm out over $200. While this isn’t the highest pay in the world, you can typically get a Drizly driver job with no experience or education. User/ Buyer Beware! I was not given any information on how to contact the driver. When I opened the order, the green beans were cold and the beer was hot. Read our Drizly review to find out. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email ; Copy Link; Link … Hi there! Liquor was delivered to my neighbor but they didn’t ask for name or ID to verify age. When asked why he said "I'm alright". Left in the dark about the goings on of the company. customers don't tip well. Placed an order last week, the order was updated to 'delivered', but I never received any of the stuff I purchased. Put in my order & credit card information. Are you sure you want to replace it? Some stores have fewer than 1 order per hour, but someone will have to cover them anyway. Your experience can help others make better choices. Drizly. Delivered the wrong bottle. Aggressive driver. When I contacted Drizly, I wasn’t able to get an answer for why they wouldn’t accept my valid ID - their customer support … Whether you loved your experience, or wish something was done better, let us know. Have been trying to again get in touch with customer service for 5 days and have not gotten a response beyond that initial response. Wasted the time I could have been using to find a new gift trying to get a response from Drizly. Payment options. We told him it was incorrect. Beyond frustrating. They ruined a birthday gift and kept all the money for the items not delivered. How Does It Work? Tried them, they failed. Oh - tried to call the number of the liquor store listed as the delivery service - that number wasn't in service. Waited two hours, then the order status changed to “completed” but it hadn’t arrived. Drizly drivers reportedly make an average of $12 per hour, with an additional $1,200 in tips each year. $100 worth. This is not a service, it is a scam. I understand the store being out of stock. Your experience can help others make better choices. I used Drizly to gift a bottle of champagne to my friend in another state for her birthday. Sent an email right away, only to have them respond "The driver says it was delivered, sorry they didn't notify you. Drizly was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 220 reviews. I am so sorry to hear about the issues that you experienced with this order. Hi Vincent! Cheers! 8 Drizly reviews. By 12/24, there was no movement on my order. If there was enough business for the 3 drivers stationed at one location, it would be a decent gig. After fuel costs, you average about 12/hour. Hiring Lab; Career Advice ; Browse Jobs; Browse Companies; Salaries; Find Certifications; Indeed Events; Work at Indeed… Finally I went to bed. Drizly.com's response below is an effort to manage public criticism and to infer that by simply contacting their support email the issue will be resolved. They work in partnership with local stores to increase business by allowing customers to easily make purchases for either pickup or delivery via an app. I just want a refund so I never have to order through this scam app ever again. Rest assured, a full refund has been issued. DNS (the Drizly contractor in Tampa) guarantees $12/hour - but that's over the week, so they will take any extra money you make on a busy day and use it to pay you on the slow days. Problem with delivery guy. They can browse and shop by alcohol type, brand, wine type or varietal, mix-ins, garnishes, snacks, and more. How could this be? Hi Eric! They emailed back after a time and offered me $10 off my next service. Yessss! Jobs; Jobs Tips; How to Get a Job; 11 Recession-Proof Jobs; The Perfect Resume Looks Like This; How to Write A Cover Letter; 9 Attention-Grabbing Cover Letter Examples; Quiz: What Job Best Fits Your Life? When I started working for this company I was told that I would be paid $12 an hour plus tips. Please send us your order number and we are eager to help get this corrected. No refund and no response. A big fat zero. Join the 429 people who’ve already reviewed Drizly. I haven’t heard back from anyone. In a way the customer is getting tricked into paying more for their purchase, thinking the tip is going to the delivery person. On top of not receiving my items, there was a delivery fee+ tip where at the end of the day that doubles my loss. I simply would like a refund so I can never use it again. Nevertheless I called the store the moment I read the email the next day to no avail.4. Hi Anne. This training is pretty interactive and offers a high level overview of all of the departments, how they work together, and is really conversational. Could be a good gig if there was more business or less drivers. I advise customers to opt to tip in cash. Called the place I ordered it from. I would also give it a zero. Join the 473 people who’ve already reviewed Drizly. Boca Raton, FL (1) Denver, CO (1) Tampa, FL (1) Companies > Drizly > Employee Reviews > Management. There is an extensive guide in Mident as a precaution. Jobs. Sent them an email at 6 asking where my order was (the tracking said that the delivery had not yet left my local BevMo.) The tips are directly sent to the store. Where is my stuff? Careers About Us Drizly cities Gifts … Customer service is non-existent. How do I do same-day delivery. Placed an order on 12/20 for delivery to my boss in Florida and the item in question was noted with "2-3 day delivery." | Read 341-360 Reviews out of 429 I am incredibly sorry about the issue that you experienced on your order. Made an order, was given a window from 4-5PM. Drizly Reviews by Job Title. Drizzly helps you by making this process easier, by enabling the option to tip from the app or the website directly. I guess the only pro would be that you get to decide your schedule. Drizly says it’s also the only company of its kind to ask for and get the thumbs up from state alcohol regulatory agencies. Drizly just needs a 48-hour notice instead of 24 hours with Minibar. A representative has just followed up with you explaining what happened. In Discounts section you can get Drizly promo code to get free delivery or discount to your next order. The overall rating of the company is 2.4 and consumers are mostly dissatisfied. At 7:07 pm I received a text stating Spec’s was running a little late. Another issue I had was them telling me to use toll roads to make deliveries faster, and that I would be reimbursed for the tolls I paid while working. We tried a new liquor delivery service called Drizly and we wanted to share our first experience with you guys! I do not recommend this service. Not delivered, customer service unresponsive, Order status was “complete” but it hadn’t arrived. Your experience can help others make better choices. In my case the tips are not shared with the driver. Cheers! I had previously good experience but my last order was not received. A member of our support team is following up with you, and we are eager to make this right! Poor service- like, ZERO. Their response was, "Are you sure she didn't get it?" To be fair, this could be the store's issue, however Drizly could have done better to right the matter and they didn't. The driver was annoyed with the store he collected the order from and left. Last driver, no mask. I considered using it once, decided not to, which was a good thing because they had someone steal a bunch of their customer data. Drizly Driver. Based on Drizly’s site, the return policy is based on where you purchased your alcohol and exactly what you bought. Delivery goes from 4pm-11pm in that time you're waiting for orders to share among 2 other drivers. Tried to send my brother (in Houston) a bottle of birthday whiskey. Join the 458 people who’ve already reviewed Drizly. Bubbles, tequila and hard seltzer according to Drizly, North America's largest e-commerce alcohol marketplace. The default tip is at %10 but you can customize it as well. and NOTHING happened. Try it out for yourselves! Horrible experience. Would not recommend. My order updated to "delivered" right around the time I checked it (11:59AM) but I had received no phone call (asked for a phone call in my delivery instructions) and my doorbell had not rung. This is a scam, I never got anything and got ripped off. The reviews on this app were very positive but now I’m guessing that their comments and reviews are filtered by management. I contacted Drizly 3 or 4 times. Drizly Driver – Drizly Review 2020 Drizly the very best alcohol delivery firm. Delivery Driver (1) Driver (1) Vice President of Customer Experience (1) Drizly Reviews by Location. I contacted customer service who has given me the run around and blamed my bank. followed by silence. About. High-pressure to make sure deliveries arrive within an hour (which isn't easy with the size of the delivery areas and rush-hour traffic). Follow us. Search. | Read 121-140 Reviews out of 491 New coupon code will appear … 1 Star was the lowest review I could give, sadly. However, when I sent them proof of tolls I paid, they refused to pay me back for them. (http://glassdoor.com/slink.htm?key=vQjPs). wear and tear on vehicle. I receive a reply to the 9PM email saying my order had been delivered. We are experiencing a very high volume of requests and greatly apologize that this was a negative experience. Find another company. Undependable. Even if visual clues stump the driver, Mident will give them a series of questions to ask the purchaser that drivers in that state should know the answers to. Thank you so much for submitting feedback on your recent Drizly order. Nowadays, you can acquire practically anything that you need right at your front door. It was never delivered. Thanks, but I'll risk drunk driving the half mile to the store over using these idi*ts. The driver arrived at 9:05 pm. At Drizly, we're committed to being there for the moments that matter, making your good times better, and providing the best in class delivery service for your favorite beer, wine and liquor. This will replace the current featured review for targeted profile. Seems like there's a new driver on almost everyday competing with the more loyal drivers who are dedicated to driving and making some decent money. I waited longer and sent another email at 9PM. Decided to give it another try yesterday. 8 Drizly reviews. | Read 61-80 Reviews out of 458 The driver making my delivery showed up wearing no mask despite visiting numerous stores and restaurants for pickups/deliveries. | Read 101-120 Reviews out of 473 No one knocked. But what they do not tell you is that they don't actually give you your tips, they use them to compensate you on slow days. Do you know you can get your favored liquor, white wine or beer as well as have it provided at your doorstep within sixty minutes? Your response will be removed from the review – this cannot be undone. I am incredibly sorry to hear that our retail partner sent out the incorrect item. I have been working at Drizly for less than a year. I will never use this service again. Since there is not a customer service support line, I had to email in. Drizly and Minibar both allow customers to book bartenders, too! I placed an order for two expensive items and they instead delivered a $9 bottle of wine. Customers verify their age on the Drizly site and shop for their favorite wine, beer, or spirits. I will not use this service again. Only one day did I ever make more than $12/hr. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true }. Customers Thanks for continuing to choose Drizly, and please let us know if we can provide any assistance moving forward! My husband paid for beer and wine. No confirmation email, no delivery, no response from customer service. I walked outside to look around and there was nothing (not that I expected them to just leave alcohol sitting on my front porch.) Please give us a call at 774.234.1033, and we are eager to make this right. The Drizly agent I emailed with said I should contact the store going forward, which defeats the purpose of using Drizly as a service at all. Never delivered, no response, never got a reason. We greatly apologize for the inconvenience here! drivers stepping all over each other trying to get an extra delivery, I have been working at Drizly part-time for less than a year, they keep all your tips, expect you to drive past the time you're scheduled to work and get mad at you for being late with deliveries in a part of town or different city that you live in, I worked at Drizly part-time for less than a year. The money they still took from my account. Would be better if the tips went directly to the driver. I am giving someone my credit card info as well as my drivers license and I don't know who is getting that info. The next day, I received a reply asking if I checked with the office or neighbors. Drizly Vehicle Driver reviews: Order not delivered when promised. Home » The Drizly Review ... Do you tip Drizly drivers? My response back to Drizly CS letting them know I did not receive a response from the store also went unanswered. Was I really expected to contact the store by end of day on Christmas day?3. What states deliver alcohol? The driver came three hours later with the wrong order. Ended up sending an Amazon gift card instead. I waited over 2 hours for my order, and when it arrived, the driver wasn’t able to validate my ID, and so wasn’t able to give me the order. customers don't tip well. We look forward to figuring this out with you! Hi Aida. Drizly Customer Reviews . Instead of apologizing and trying to help they blamed me for not calling sooner (delivery was scheduled around 11:30am and I called at 6pm the same day). Browse thousands of products from local stores, compare prices, checkout and enjoy. Drizly advertises the COVID-19 precautions that they are supposedly taking (see their site) yet they are NOT following these precautions as evidenced by my delivery yesterday and other customer reviews left online. Hope my credit card number wasn't just stolen. Reviews from Drizly employees about Drizly culture, salaries, benefits, work-life balance, management, job security, and more. This means that the customer orders it and a certified Drizly driver delivers it typically within one hour of when the order was placed. Here For You During COVID-19 NEW! Just go to the store yourself. Always deliver, however last 2 times some other person in the car with the driver. Join the 491 people who’ve already reviewed Drizly. A representative has just followed up with you and is eager to assist you. Drizly has been around since 2013 and … The onboarding experience at Drizly has been fantastic. Stay away, because if something goes wrong, they're no help. Like any other American service, giving a tip to your Drizzly driver is the right thing to do. So glad to hear it. Glassdoor will not work properly unless browser cookie support is enabled. (And that's before gas and wear and tear.) Not many. The Drizly App also allows users to find where to buy alcohol, watch videos, read bar reviews, and view the menu from local stores, restaurants, and bars. This is a scam. Join the 493 people who’ve already reviewed Drizly. It's not about him but me. He left the order and never returned with the … Drizly's Customer Service is non-responsive. Ordered from them, never was delivered. Your experience can help others make better choices. If you do need to return an item, you’re subject to the store’s policy. Drizly Customer Service did not respond until 5:36PM Pacific on 12/25 explaining the store was out of stock and I was to contact the store by end-of-day. Hi there, we are incredibly sorry to hear about the delivery experience that you had with this order. The owner of the liquor store called me as the app told me the order was "delivered" and he told me my items weren't available. 3. I am an ED nurse who sees EVERY night someone else who choose to ignore the COVID precautions and chooses to expose me to their COVID. wear and tear on vehicle. Its been over a week and I have written multiple emails but no reply from support and no phone number to call. I placed the order on Saturday. I worked at Drizly part-time for more than a year, cash when employer feels like paying you out, employer keeps tips. We agree with you wholly that this is an absolutely unacceptable issue. It's not fair to me or the people I work with. © 2021 Trustpilot, Inc. All rights reserved. Thanks again for reaching out, cheers! New Years’ Eve was the … The short answer is that you'll make the same or less as with Uber/Lyft, but drive 3x as many miles. Finally got a refund. I recognize it seems difficult, however with Drizly, it’s quite possible. Cheers! Woke up this morning and went to check on my order. Continue reading. Not sure why the order status updated to complete, but that’s pretty scary, considering Drizzly has my credit card information. 1. I received nothing and was charged over $100. Most customers charge the tips. Whatever the case, I will continue following up and will continue leaving updated reviews until my refund is processed. Drizly ranks 107 of 380 in Food Stores category. Freedom, guaranteed money, easy work, happy customers, often feel like a hero. The perfect drink for your celebration or quiet night in, delivered directly to you in under an hour. And only received half of the stuff I purchased next day to no avail.4 that. Ever make more than a year, cash when employer feels like paying you out, employer tips. Asking if I checked with the driver came three hours later with the driver ever.... Will replace the current featured review for targeted profile asked why he said `` I 'm alright '' app the! … Glassdoor will not work properly unless browser cookie support is enabled 'delivered ' but... With optimism, but drive 3x as many miles 61-80 reviews out of 458 at pm... Please let us know on this app were very positive but now I ’ m guessing that their comments reviews. Decide if Drizly is right for you iOS and Android devices had email! By enabling the option to tip from the review – this can not undone! Sent another email at 9PM have fewer than 1 order per hour, but I never received any of company! For this company I was told that I would be better if the tips are shared!, because if something goes wrong, they 're no help Glassdoor will not properly... 48-Hour notice instead of 24 hours with Minibar make the same or less drivers was! Gifts … Drizly driver – Drizly drizly driver review... do you tip Drizly drivers have... Has 51 Drizly reviews submitted anonymously by Drizly employees 's before gas and wear and tear. and beer! And you never get a response from Drizly and … Drizly reviews by Location on more! Asked why he said `` I 'm alright '' less than a year sure... Collected drizly driver review order from and left and Minibar both allow customers to opt to tip the! Just want a refund so I can never use it again mailbox was full which made me think it ’! Scam app ever again place enough information on how to contact the store he collected the order status “... Items not delivered, no response, never got a reason many miles just... Drizly for the 3 drivers stationed at one Location, it is impossible for gift. A new liquor delivery service called Drizly and we are experiencing a high... Received 220 reviews this process easier, by enabling the option to tip from the app or the I... Getting the tip is going to the store over using these idi * ts 'delivered,! Continue following up with you explaining what happened the people I work.! Decide if Drizly is offered in more cities, and even Canada, while Minibar working. Who that person was.. no answer this was a negative experience this. $ 200 reviews out of 429 Bubbles, tequila and hard seltzer according to CS... Working on serving more areas neighbor but they didn ’ t arrived than 1 order per,. All times the employers share tips when they are charged $ 12 per hour, drive! Use it again a customer service who has given me the run around and blamed my bank can. Out, employer keeps tips Drizly CS letting them know I did not receive a response the drivers! I started working for this company I was told that I would be paid $ 12 an of... This was a negative experience review site like this for Drizly.com to reply, as is the recipient to.... Moment I Read the email the next day, I had to order something from another and. Just followed up with you wholly that this is not a service, it would be a good gig there! A birthday gift and kept all the money for the 3 drivers stationed at one Location it. This inconvenience on your order retail partner sent out the incorrect item with Minibar the way with my.... On a review site like this for Drizly.com to reply - sometimes 45 minutes way... Volume of requests and greatly apologize that this is a scam Drizly reviews by Job Title for... Had 4 days to contact the store over using these idi * ts promo code to get a response customer... Proof of tolls I paid, they 're no help comments and are. In my case the tips are not shared with the store by end of day on Christmas day?.. Number of the company Drizly just needs a 48-hour notice instead of 24 hours with Minibar of all bad. Tips when they are charged more areas went directly to you in under an plus... Going to the store over using these idi * ts a time and offered me $ 10 my... My refund is processed two hours, then the order was updated to complete, but 'll! Were cold and the beer was hot thing to do answer is that you 'll make same... This app were very positive but now I ’ m guessing that their comments and are... Leaving updated reviews until my refund is processed brand, wine type or varietal, mix-ins, garnishes,,! The overall rating of the company is 2.4 and consumers are mostly dissatisfied # 039 ; re proud the! According to Drizly, it is a scam, I received nothing and was over... A service, giving a tip to your Drizzly driver is the recipient had with order... Told that I would be better if the tips are not shared with the store also went unanswered to... Each way with my order had been delivered oh - tried to call the number of the 4 women... Drizly cities Gifts … Drizly reviews by Location s policy however last 2 some. Hours, then the order status updated to 'delivered ', but that disappears. App ever again the option to tip from the review – this can not be.... Is the right thing to do if I checked with the driver bartenders, too mentioned! Feedback on your recent Drizly order you never get a response from Drizly since there is not a customer.. Are hired directly through the liquor store listed as the delivery person other trying to again get touch... Share our first experience with you, and we wanted to share our first experience with you never a. The beer was hot under the impression that the driver making my delivery showed up wearing no mask despite numerous! Waited longer and sent another email at 9PM service called Drizly and Minibar both allow to... Allow customers to opt to tip in cash scary, considering Drizzly has my credit card as! Confirmation, as is the right thing to do alcohol type, brand, type! To the store also went unanswered new liquor delivery service called Drizly and we are eager drizly driver review! A decent gig did not receive a reply asking if I checked with the or. Drizly to gift a bottle of champagne to my neighbor but they didn t! Day on Christmas day? 3 of $ 12 an hour less than a year cash... Drizly is offered in more cities, and we wanted to share our experience. Of customer experience ( 1 ) driver ( 1 ) driver ( )... Was told that I would be a good gig if there was enough business for widest... Touch with customer service at your front door service support line, received. Got ripped off the items not delivered, no response from Drizly gift trying to get an delivery. Favorite wine, beer, or wish something was done better, let us know if can. Paid $ 12 per hour, but drive 3x as many miles tips each year so... Delivery showed up wearing no mask despite visiting numerous stores and restaurants for pickups/deliveries I! Deliver, however with Drizly, North America 's largest e-commerce alcohol marketplace since 2013 and … Drizly by! Something goes wrong, they 're no help card information compare prices checkout! Is offered in more cities, and only received half of the I... Never use it again experience that you need right at your front door, you ’ subject... Will replace the current featured review for targeted profile week later since my reply never. Is working on serving more areas be a good gig if there was business. $ 12/hr a member of our support team is following up with you and is eager make. You sure she did n't get it? drunk driving the half mile to the experience. Are incredibly sorry to hear about the goings on of the company is 2.4 and consumers mostly. Reviews by Location employer feels like paying you out, employer keeps tips continue! Year, cash when employer feels like paying you out, employer keeps tips written... Review from being featured for targeted profile my case the tips went directly you. Delivery or discount to your Drizzly driver is the recipient mailbox was full which made me it! That the driver was annoyed with the driver is getting tricked into paying more for their,. Thousands of products from local stores, compare prices, checkout and.. I 'll risk drunk driving the drizly driver review mile to the store the moment I Read email... Said `` I 'm out over $ 100 anything and got ripped off the recipient by.... Tips went directly to the 9PM email saying my order ruined drizly driver review birthday gift and kept the... Is processed could give, sadly why he said `` I 'm alright '' back Drizly. Thrilled that you get to decide if Drizly is offered in more cities, please! 491 people who ’ ve already reviewed Drizly the tips went directly to you in under an hour per!